1) Scope and acceptance

This Policy applies to all purchases made on our platform. By completing a purchase, you agree that the transaction is subject to these terms, to the extent permitted by applicable law.

2) General principle: all sales are final

All ticket sales are final, and orders are binding and non-refundable, except in the cases expressly set out in this Policy or where applicable law requires otherwise.

Exception — “Date to be confirmed” (TBC/TBD): when an event is sold with a “date to be confirmed” and the organizer later confirms a final date or changes the date initially communicated, the customer may request cancellation within 24 hours of our notice. In such case, a refund may be processed in accordance with this Policy, less any non-recoverable costs (e.g., payment gateway/processing fees), unless applicable law requires otherwise.

3) Event types and cancellation rules

3.1. Restricted Events (NON-cancellable)

Cancellations or refunds at the customer’s request are not accepted for the following cases (“Restricted Events”), regardless of how far in advance the request is made:

a) International competitions and tournaments / high criticality

• FIFA World Cup / World Cup (including the 2026 World Cup in the USA/Mexico and Canada).
• International competitions for national teams and/or clubs, including, by way of example: Copa América, UEFA Champions League, Roland Garros, Copa Libertadores, Copa Sudamericana, Recopa, and Finalíssima.
• Finals, semifinals, and knockout stages (including Libertadores and Sudamericana).

b) Matches or events with exceptional demand

• Classics/superclassics and high-rivalry derbies or high-demand matches (for example, Boca vs River, Flamengo vs Fluminense, and equivalents).
• Sold-out events or events with limited availability and highly volatile market pricing (for example, play-offs).

c) Events with restrictive access or distribution conditions

• Named/nominal tickets (issued in the attendee’s name and/or subject to identity checks).
• FACE ID / biometric-access tickets, or any format requiring prior assignment.
• Tickets with a host, hospitality, hosted experience, transfers, or that require specific operational coordination.
• Tickets whose transfer, reassignment, or reissue is restricted by the organizer, venue, promoter, or ticketing platform.
• E-TICKETS already uploaded to the buyer’s account/dashboard, even if the customer has not downloaded them: once available in the buyer’s account, the Company cannot relist or reassign that ticket due to the risk of duplication or access denial (ticket already used/scanned).

In these cases, the Company may—at its sole discretion—offer resale assistance (see Section 6), but does not guarantee any refund.

3.2. Standard Events (cancellable only with sufficient notice)

For events that are not “Restricted Events,” cancellations are accepted only if requested at least 20 days (20+) prior to the official event date (“Standard Events”).

• 20+ days before the event: a partial refund may be processed (see Section 4).
• Within 20 days of the event: cancellations are not accepted for any reason (including flight delays/cancellations, weather, changes of plans, or other personal circumstances).

An event’s classification as “Standard” or “Restricted” may depend on its nature, demand, access conditions, or organizer limitations. The Company reserves the right to classify an event as a Restricted Event where operational or market factors justify doing so.

4) Refunds for Standard Events (20+ days)

If your request qualifies (Standard Event and 20+ days), refunds are processed:

• Using the same payment method used for the purchase, where possible.
• Less: (i) non-recoverable payment gateway/processing fees, (ii) bank fees, and (iii) services already provided and/or operational costs associated with the order.

Non-refundable fees: payment processing/gateway fees are typically approximately 5% (may vary by country, payment method, and provider). Any non-recoverable third-party costs are non-refundable.

Timeframes: refund timing depends on the payment method and financial institution. Generally, refunds will be processed within 20 days of approval of the request.

5) Customer failure to provide data and complete verification (FACE ID / nominal) — NON-refundable

For tickets requiring nominal registration, prior assignment, identity verification and/or facial verification (FACE ID), the customer must provide complete and accurate information within the timeframe indicated by the Company to enable issuance/assignment and verification.

If the customer does not provide such information on time, provides incomplete/incorrect information, or does not complete the required verification steps within the deadline, the Company may deem delivery impossible due to reasons attributable to the customer.

In such case, no refund will be issued, in whole or in part, including where the customer attempts to provide the information the day before the event, on the day of the event, or outside the required operational timelines.

The Company is not required to “reserve,” “block,” or “issue” tickets without the required and validated information.

Customer response deadlines: it is the customer’s responsibility to review communications via email/WhatsApp and provide the required information (i) within 48 hours after purchase when the event takes place more than 7 days away; and (ii) within 1 hour after purchase when the event takes place within the next 7 days, unless the Company indicates a different deadline.

6) Alternative to cancellation: resale assistance (no guarantee)

If you request cancellation of a non-cancellable order (because it is a Restricted Event or because it falls within the non-cancellable window), the Company may—at its sole discretion—offer a resale assistance service:

• We will make a reasonable effort to resell your ticket(s) on your behalf or facilitate listing on the secondary market, provided it is operationally feasible.
• Resale is not guaranteed.
• If resale is completed, the amount returned will be the net amount actually obtained, less operational/handling costs and any non-recoverable costs from the original payment.

The resale price may be lower or higher than the original purchase price. The Company assumes no responsibility for market price fluctuations.

7) Force majeure and event changes

Force majeure: the Company will not be liable for failures, delays, or inability to perform resulting from causes beyond its reasonable control.

Cancellation, rescheduling, or modifications: if the event is cancelled, rescheduled, suspended, relocated, or modified by the organizer/promoter/venue or competent authorities, the treatment of the ticket will be governed by the organizer’s policy and/or the official issuance channel policy.

Where a refund applies, it may be limited to the face value or the amount actually recoverable, excluding service fees, payment gateway fees, and non-recoverable costs, unless applicable law requires otherwise.

8) Disclaimer of liability

Football Tickets Argentina (the “Company”) acts as an intermediary and depends on third parties for information, access conditions, and policies applicable to the event.

The Company does not guarantee the legitimacy, validity, or applicability of the organizer’s refund policy.

The Company is not responsible for changes to event details decided by third parties.

The Company will not be liable or required to issue refunds when access is denied or tickets are invalidated due to rule violations or applicable law.

Nothing in this section limits any non-waivable consumer rights where applicable under law.

9) Chargebacks and payment disputes

Chargebacks and disputes initiated without following this process may result in suspension of delivery, order cancellation, and additional verification requirements.

10) Unused tickets and access-issue claims

No refunds will be issued for unused tickets when the Company has delivered the ticket.

Access incidents: the customer must notify the Company through official channels as soon as possible and provide verifiable evidence. In the absence of sufficient evidence, the Company may deny the request.

11) How to request a cancellation or resale assistance

To request a cancellation or resale assistance, complete the Request Form. The Company reserves the right to request additional information to process the request.